for your Active Enjoyment
Create a query by writing it in the white box to the right of Query: Press Save Now to send it to your carrier.
Above is to the left a list of any queries you have already raised. Select any of them by pressing it and the communication details will be displayed to the right.
Reply to any query, or add details to it, by selecting it and writing in the same Query box as when you first raised it and pressing Save Now.
This page has 4 buttons at the bottom.
“Cancel” Will bring you back to the Main Menu Page.
Manual” brings you to this page of the MoonCBook manual on the MoonC.mobi website.
-“Save Now” Will send your query, or the reply/update, to the carrier.
Include any details necessary as:
- Nature of query as change, check in details wrong, partial payment a.s.o.
- booking reference if you have more than 1 booking. .
Passenger name if there is more than 1 passenger in the booking.
When the carrier replies this will be displayed in the list to the right.
Check often and according to your carriers policy of customer service.